The Prince Park Hotel is a modern hotel in the Southwest of Moscow in close proximity to the metro. Comfortable rooms, a restaurant, a cozy lobby bar and, of course, staff who will take care of every guest's stay in the capital.
117574, Moscow, Novoyasenevsky Prospekt, 1 B building 1.
Our hotel is located in the South-west of Moscow, in close proximity to the metro station Teply Stan and 30 minutes from the main airports Vnukovo (VKO) and Domodedovo (DMD) in 45 minutes.
The center of the capital can be reached in 40 minutes by metro.
GPS coordinates. Latitude: 55°37'5.88"N Longitude: 37°30'37.44"E for navigator: 55.6183,37.5104.
Check-in time: from 14:00h local time Departure time: until 12:00 local time
Early check-in. Check-in earlier than 14:00 local time is possible subject to availability of rooms and subject to agreement with the hotel administration, however, the hotel does not guarantee that the room is ready to receive guests before that time. An exception may be guaranteed early arrivals for an additional fee.:
from 06:00h to 12:00h – 50% of the daily room rate;
from 00:00h to 12:00h – 100% of the daily room rate;
Late check-out. Check-out from 12:00 to 18:00 local time is charged at the rate of 50% of the cost of the corresponding room per night stay. Check-out after 18:00 is charged at the rate of 100% of the cost of the next night's stay.
Cancellation of the booking.Cancellation without penalty is made at least 24 hours before arrival. If the reservation is cancelled or changed less than 24 hours before arrival, the amount of one night's stay, including tax, is payable.
1. These rules are developed in accordance with the law Of the Russian Federation "On Consumer Rights Protection" dated 07.02.1992 No. 2300-1 (ed. dated 05.12.2022), Decree of the Government of the Russian Federation dated November 18 , 2020 No. 1853 "On approval of the Rules for the provision of hotel services in Of the Russian Federation" and other federal and regional regulatory legal acts regulating the activities of hotels.
1.2. Guests can familiarize themselves with the rules of accommodation:
by QR code in the rooms and public areas of the hotel;
on the official website of the hotel in the section "Legal information";
1.3. With the Decree Of the Government of the Russian Federation "On approval of the Rules for the provision of Hotel Services in the Russian Federation Federation" guests can get acquainted in the information folder in the lobby the hotel.
1.4. Additions and changes may be made to these rules.
BASIC INFORMATION
2.1. Hotel Address: 117574, Moscow, Novoyasenevsky Prospekt 1B, building 1.
2.2. Working hours of the Hotel: round the clock, seven days a week.
2.3. Check-in time at the Hotel: 14:00 local time.
2.4. Estimated time of check-out: 12:00 local time.
ROOM RESERVATIONS
3.1. The hotel provides the necessary and reliable information about hotel and services on the hotel's website, in electronic systems, by telephone communications – to all applicants and travel agencies with which the hotel has concluded a cooperation agreement.
3.2. The hotel accepts booking requests by mail, electronic communication that allows you to reliably establish that the application is coming from from a specific customer, or by telephone: contacts for telephone connection: +7 (495) 987-40-00, +7 (495) 987-30-00
3.3. The booking is considered valid from the moment of receipt by the customer of the booking confirmation from the Hotel. Confirmation the booking is sent in the form of a voucher or a contract invoice, containing the following information: the name of the contractor, Full name/name of the customer, category of the ordered number, information about provided room, room price per day at the time of booking, terms of stay in the hotel, the full cost of the room for the entire period accommodation, booking conditions, the cost of mandatory advance payment payment due date of the invoice.
3.4. Cancellation of the reservation is carried out by accepting information from the customer for cancellation of the reservation by mail, telephone and other communication that allows you to establish that the cancellation of the reservation comes from the customer.
3.5. The guest can cancel the reservation free of charge according to conditions for booking rooms at the rates indicated on the official website the hotel princeparkhotel.ru
Unless otherwise agreed with the hotel administration.
3.6. If the booking is cancelled within the period less than the above from the guest will be charged penalties according to the cancellation conditions in invoice/confirmation.
3.7. With guaranteed booking, the hotel waits for the Guest until 12:00h of the day following the day of the scheduled arrival.
3.8. In case of non-guaranteed booking, the hotel waits for the Guest until 18:00 h of the day of arrival, and, in the absence of an agreement on more late check-in time, the reservation is cancelled.
3.9. The Hotel administration has the right to refuse a reservation if there are no available rooms on the date indicated in the application.
HOTEL ACCOMMODATION
4.1. "Prince Park Hotel" is intended for temporary accommodation citizens within the period agreed with the Hotel administration. The maximum period of stay in the Hotel for citizens of the Russian Federation is not set, for foreign citizens — according to the legislation of the Russian Federation on stay foreign citizens on the territory of the Russian Federation.
4.2. A hotel room is provided to citizens of the Russian Federation upon presentation a valid identity document, and it is the original of the citizen's PASSPORT, according to the requirements legislation of the Russian Federation, executed in accordance with the established procedure and filling in guest registration card – "Guest Questionnaire".
4.3. In accordance with the rules of registration and removal of citizens of the Russian Federation from registration registration the hotel registers Guests who are citizens RF. Registration of citizens under 14 years of age is carried out on the basis of documents parents or close relatives, as well as birth certificates.
4.4. Registration of a foreign citizen or a stateless person registration at the place of stay in the hotel and their removal from the register it is carried out in accordance with the Rules of Migration registration of foreign citizens and stateless persons in the Russian Federation.
4.5. If necessary, guaranteed early (before 14:00 on the day of check-in) check-in or late (after 12:00 on the day of check-out) check-out of the Guest from the room, payment is made in 100% of the daily cost accommodation.
In case of early arrival of the Guest at the hotel (before 14:00 on the day of check-in), subject to the actual availability of rooms on that day, payment it is made depending on the estimated time as follows:
from 06:00h to 12:00h – 50% of the daily room rate;
from 00:00h to 12:00h – 100% of the daily room rate;
4.6. If you need to extend your stay, you must inform the reception desk administrator about this reception and accommodation of the hotel no later than 12 hours before the settlement the hour of the guest's departure. If there are available rooms, the administrator extends the period of stay.
In case of delayed departure of the Guest, subject to prior agreement with the administrator and the actual availability of rooms, the fee for accommodation is charged in the following order:
from 12:00h to 18:00h – 50% of the daily room rate;
from 18:00h onwards – 100% of the daily room rate.
4.7. The total number of guests staying in the room should not exceed the number of seats in the room. In agreement with the administration in rooms of a certain category may be provided with additional a bed for an additional fee in accordance with the price list.
The capacity of a Standard Single room is 1 main bed.
The capacity of a Standard room is 2 main seats + 1 additional seat.
The capacity of the rooms of the category "Business", "Studio", "Suite" - 2 main seats, 1 additional seat.
If a separate bed is required to accommodate a third person in the room (without age restrictions), it is possible to use an extra folding bed for an additional fee
The capacity of the "Family" room is 2 main beds, 2 additional beds.
Accommodation in an extra bed is provided on a single bed at no extra charge.
At the request of the guest, a baby cot is provided free of charge in all room categories.
4.8. Guest when signing the "Guest Questionnaire" upon check-in agrees to use in the premises of the hotel (with the exception of rooms and toilet cubicles) video surveillance systems, gives consent to processing and use of personal data in accordance with the legislation of the Russian Federation and the Personal Data Processing Policy of the Hotel.
4.9. The Hotel Administrator has the right to refuse to arrange accommodation persons who are allegedly in a state of alcoholic or narcotic intoxication, as well as in case of payment arrears hotel services and non-compensated material damage caused by the hotel, as well as in the absence of documents required for check-in.
Check-in at the hotel is only possible upon presentation of an identity document the identity of the document for citizens of the Russian Federation – the original passport of a citizen of the Russian Federation or birth certificate, for foreign citizens – passport of the country residence permit, visa/residence permit/temporary residence permit, migration card, registration, as well as other necessary documents according to the legislation of the Russian Federation. To avoid misunderstandings, take care in advance about the receipt of these documents.
PAYMENT FOR ACCOMMODATION
5.1. Payment for accommodation services is carried out according to the approved the price list in Russian rubles, valid on the day of payment. Form of payment — cash, non-cash payment or payment using settlement bank cards. The hotel accepts the following payment cards: Visa, MasterCard, Union Pay, Maestro, MIR.
5.2. Payment for accommodation in cash is made at the time of check-in of the guest. Subject to cashless settlement, the settlement is made after full payment for the guest's accommodation at the time of his check-in (date payment is considered to be the date of receipt of funds to the settlement account enterprises).
5.3. Payment for accommodation and other ordered services is made in accordance with the current price list approved by the Director Hotel, or according to the cost indicated on the resources where it was a reservation has been made.
5.4. An advance payment when booking a room is made by the customer in the amount and within the time specified in the invoice issued by the contractor the confirmation invoice. If the advance payment is not made within the established due date, then this booking is cancelled. The amount of the advance payment and the terms are specified in the invoice agreement. When placing a guest, an advance payment the payment is credited to the payment of the cost of living in the room.
5.5. Upon leaving the hotel, the Guest makes a final payment for the basic and additional services provided and submits an electronic room key to the reception and accommodation service administrator
5.6. At the request of the guest, the hotel provides additional paid services in accordance with the approved Price List.
HOTEL POLICIES
6.1. In addition to paid services, the Hotel provides guests with the following free services:
water upon arrival (one bottle per guest);
items of individual use;
wireless Internet services (WI-FI);
provision of one set of dishes and cutlery (on request);
calling an ambulance, other special services;
delivery of correspondence to the room upon receipt;
wake up to a certain time;
luggage storage;
taxi call;
6.2. For the safety of personal valuables in each room a safe is provided, which the guest uses free of charge. Money, valuable papers, jewelry must be left in the safe in the room. In case of non-compliance with the terms of this rule, the Administration does not guarantee for residents, the safety of personal belongings.
6.3. The guest can use the luggage room to leave your belongings (luggage) without additional payments.
6.4. The hotel is not responsible for the operation of municipal utilities: emergency power outage, thermal energy, water supply and the quality of services provided by them.
6.5. During the Guest's stay, the room is cleaned daily, change of bed linen – 1 time in 3 days. At the request of the guest for additional room cleaning can be provided for an additional fee and a change of underwear.
6.6. If the Guest finds forgotten things in the room, the Administration takes measures to return them to the owner. If it failed to do so, the hotel ensures the safety of things before handing them over to the Guest or his to the authorized person within three months. If the person entitled to to demand a forgotten thing, does not get in touch or a place of stay unknown, the Hotel administration reports the discovery to the police.
6.7. The "Book of reviews and suggestions" is located at the reception desk and is issued at the first request (to the first request) of the guest. Applications are accepted by the hotel in writing and are considered in accordance with the procedure established by Law.
6.8. Unauthorized persons are not allowed in the residential buildings of the Hotel. At the request of the guest, after notifying the employee of the reception and accommodation service, the hotel administration allows their visit until 23.00. The guest is responsible responsibility for the actions of the visitors invited by him to his room. The presence of unauthorized persons in the room after 23:00 is prohibited. After 23.00 hours, their hotel accommodation must be arranged.
RIGHTS AND OBLIGATIONS OF GUESTS
7.1. The guest HAS THE RIGHT TO:
Request information about the procedure for receiving free services in hotel;
Request a list of additional services and prices applicable to them;
To demand to eliminate the defect, if he is provided with low-quality service;
Leave a review about your stay at the hotel, evaluating all the used they need services.
7.2. The guest IS OBLIGED TO:
When checking into the room, pay attention to the list of property, located in the room. In the absence of any object or the detection of its defect (breakage), you should immediately inform to the administrator on duty;
Take care of the property and equipment of the Hotel. In case of loss or damage to property on a voluntary basis to compensate it cost according to the tariffs approved by the administration;
When leaving the Hotel, make a full payment for all provided services and hand over a plastic key card to the administrator;
Observe the rules established by the hotel and a certain order accommodation;
Observe public order in the Hotel and in the room, do not make noise and do not disturb other guests after 23:00h;
In case of detection of power grid failures, water and heat supply networks and other technical, engineering systems and equipment in the hotel immediately inform the administrator of the reception service and placements;
When leaving the room, close the taps, windows, turn off the lights, TV and other electrical appliances, close the room;
To compensate for the damage caused to the property of the hotel, through their own fault in according to the current price list;
Observe the established check-out time at check-out.
Strictly observe the rules of fire safety;
Timely and in full pay for all provided by the Hotel mini-bar services and products;
7.3. Hotel guests are PROHIBITED from:
Smoking in the Hotel premises (including in the room). For smoking indoors The hotel is charged a fine of 5000 rubles. The penalty will be included in the guest's bill at check-out. If the guest refuses to pay the fine, The hotel has the right to report the violation to the police by providing information about this citizen (ke);
To leave strangers in the room in your absence, as well as give them the room key;
Store flammable materials, chemical and radioactive substances, mercury;
Use heating devices if it is not provided hotel room;
Independently turn on, off and adjust any engineering and technical equipment of the Hotel;
Disturb the peace of guests staying in neighboring rooms;
Keep animals, birds and insects in the hotel;
Store fish and other products in the refrigerators of the mini-bar, conditions the storage of which does not correspond to the temperature of the refrigerator. The refrigerator is intended only for the products of the mini-bar and soft drinks. In case of detection of the fact of storage provided a fine of 5000 rubles and compensation losses of the hotel to eliminate the consequences of storage;
Violate public order in the Hotel, disturb other guests and make noise after 23:00 h.
RIGHTS AND OBLIGATIONS OF THE HOTEL ADMINISTRATION
8.1. The Hotel HAS THE RIGHT TO:
If it is impossible to provide the consumer with a hotel room, overpower him in agreement with him to another hotel not lower by level;
Overpower the consumer into an equivalent number in case of detection the need to make emergency repairs in his room or to take measures to eliminate the reasons preventing him normal use;
Evict the guest in case of violation of these rules, failure to pay for the services provided in a timely manner or manifestation of against the staff or other guests aggression and other actions, threatening their safety or health. In this case, the guest must reimburse the Hotel for the actual expenses incurred by it;
Visit the room without the consent of the guest in case of smoke, fire, flooding, as well as in case of violation by the Guest of this Order, public order, order of use of household devices;
In the absence of a guest at the place of residence for more than a day or by after 6 hours from the moment of his check-out time, the Hotel administration has the right to create a commission, make an inventory the property left by the guest in the room, put them in a cell storage;
The Hotel administration has the right to terminate the contract for the provision of hotel services unilaterally or refuse to extend period of stay in case of violation of the guest's order of residence, late payment of hotel services, causing material damage by the guest damage to the hotel;
8.2. The hotel IS OBLIGED TO:
In case of forced relocation of a Guest to another hotel due to overbooking or inability to provide a guaranteed number booking to provide the guest with a free transfer for his transportation to this hotel;
In case of identification of deficiencies in the room that threaten security Guest, urgently move him to another room without additional payment in an equivalent number or a room of a higher category;
To keep things forgotten by the Guest for three months, and valuables and money for one year from the date of drawing up the act on forgotten things;
To ensure the confidentiality of information about Hotel visitors.
In case of complaints from the guest, the administration accepts all possible measures to resolve the conflict provided for the legislation of the Russian Federation.
In cases not provided for by this Procedure, the administration and the guest guided by the legislation of the Russian Federation;
For your convenience, we can offer you ground parking at the territory of the hotel. This service is free for guests staying at the hotel. In other cases, the placement of vehicles is charged additional payment according to the approved tariff.
Do not cover switched-on lamps with objects made of combustible materials.
Smoking is strictly prohibited in the rooms and in the hotel building. Smoking is allowed in strictly designated equipped "smoking areas".
Do not store flammable substances and materials in the room.
When leaving the room, do not forget to turn off the TV, lighting lamps and other electrical appliances.
Try to remember the location of fire cranes and fire extinguishers, as well as the evacuation scheme in case of fire.
If a fire is detected, use the life-saving equipment available from the staff on duty.
Safety requirements for the operation of electrical appliances
General requirementsIn accordance with fire safety regulations, electrical installation regulations are prohibited.:
Use electrical appliances that have external damage or malfunctions;
Use electric heaters, a boiler, an electric stove, an iron, etc. in the room.
Use damaged sockets, electrical cords with damaged insulation;
Allow small children to access electrical appliances;
When leaving a hotel room, leave electrical appliances connected to the mains, except for the refrigerator.
Safety requirements for refrigerator operation
If there are signs of a short circuit on the case (tingling when touching metal parts), disconnect the refrigerator from the power supply and call the Administrator;
It is forbidden to simultaneously touch the refrigerator and devices with natural grounding (radiators, water taps, etc.
Safety requirements for the operation of the TV
To avoid the risk of fire or short circuit, do not expose the TV to moisture. Do not push objects into the slots and openings of the TV body.
It is strictly forbidden to open the TV case.
Actions in extreme situations
FireIn case of fire in your room:
Report the fire to the Accommodation Service, tel. 911
Leave the danger zone and follow the instructions of the administration or the fire department.
In case of a fire outside your room:
Report the fire to the Accommodation Service, tel. 911
Leave your room by closing the windows, go down the stairs and exit the building.
If the corridors and stairwells are filled with smoke and it is impossible to leave the room, stay in the room, close the door and windows.
Close the cracks and air vents with soaked towels and bedding, moisten the door with water, bend as low as possible to the floor, there is less smoke
In case of fire in the corridor:
Lift the glass and press the red button of the fire detector on the wall.
Earthquake
If you are trapped in a building by an earthquake, it is best to leave the building within the first 15-20 seconds by taking the stairs through the central exit (or through the windows of the first floor). It is forbidden to stand near the hotel building and buildings, fences, high walls, power lines.
Please don't create a stampede at the door. Do not use the elevator!
If you are unable to go outside, take refuge in a pre-selected safe place. Open the door of the room to the hallway.
As soon as the tremors subside, immediately leave the room using the stairs or emergency exit, pressing your back against the wall. Before leaving the premises, do not forget to pick up your documents. Try to turn off the water and electricity.
DON'T PANIC! Remember! After the first push, repeated ones may follow.
Take part in the evacuation of children and the recovery of victims from the rubble of the building.
